Sunday, 12 August 2018

Complaint Letter to request damaged goods be replaced

Complaint Letter to request damaged goods be replaced

Complaint Letter to request damaged goods be replaced

21, Rajendra Marg
30th May 2018

The Manager,
ITO, Delhi

Sub: Regarding faulty product delivery. Order ID: 1435B004

I would like to bring to your notice that on 17th May‘17, I placed an order of Samsung Galaxy J7 mobile through your esteemed website (Order ID: 1435B004) and I was delivered a product on 20th May‘18.

Unfortunately, the product that I found upon opening the package was not damaged, screen was broken. I am extremely disappointed that even after reporting this issue with your customer care representative, I've not yet received any revert or e-mail regarding replacement of the product.

To resolve the issue, I look forward to your reply and a resolution to my problem at the earliest. Please contact me at the above address or e-mail ID and initiate the process for replacement of the product.

Rachna Singh



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